Al-Mu'een Disclaimer

1About Al-Mu'een

Al-Mu'een (المُعين, "the helper") is an AI advising companion app. It is being developed jointly by the Department of Cognitive Sciences at United Arab Emirates University (UAEU) and EmoEx Technology Limited, and is currently offered as a limited pilot.

Al-Mu'een is available only to invited UAEU psychology students and faculty academic advisers aged 18 and over, with a valid access code. Students can use it for guidance on study, coursework, placements, skills development and career planning. Advisers can use it to look up programme requirements and university procedures, and to prepare for advising conversations.

When you sign up, you will be asked to agree to this disclaimer together with the Terms of Use and Privacy Policy.

2Not professional advice

Al-Mu'een is an AI tool, not a person. It is not a qualified academic adviser, career counsellor, psychologist, therapist, doctor or any other professional.

• It does not replace your academic adviser, faculty members, the UAEU careers service or the UAEU Counselling and Wellbeing Service.
• For faculty advisers, it supports but does not replace your own professional judgement in advising decisions.
• It does not provide medical, psychological or clinical advice, assessment, diagnosis or treatment.
• Using it does not create an adviser, clinician or other professional relationship with UAEU, EmoEx or any individual.
• Decisions about your studies, placements, applications and career remain yours. Please check anything important with your adviser or the relevant university office before acting on it.

3AI limitations

Al-Mu'een generates responses automatically. Like all generative AI, it can be wrong, incomplete, out of date or misunderstand your situation, even when it sounds confident.

• Always fact-check information on university regulations, deadlines, course requirements, licensing and job applications against official UAEU sources or your adviser.
• Do not treat its responses as official university decisions, policy or expert opinion.
• Al-Mu'een is a pilot. Features may change, and the service may be paused or withdrawn at any time.

4Wellbeing and crisis support

Study and career setbacks can be stressful. Al-Mu'een may offer supportive words and point you to help, but it is not a counselling or crisis service and cannot respond to emergencies.

You can also speak to your adviser, a faculty member you trust, or a friend or family member.

5Privacy, data and liability

This pilot is a service evaluation run by the Department of Cognitive Sciences to understand whether Al-Mu'een is useful to students and faculty.

• Keep it general. Please do not share health information, Emirates ID or passport numbers, financial details, or personal details about other people.
• Faculty advisers. Do not enter identifiable student information, such as names, student ID numbers, grades or personal circumstances. Describe situations in general terms.
• Who can see your conversations. No one at UAEU can see individual conversations, and student and faculty users are kept in separate environments. UAEU receives only aggregated, de-identified reports.
• Feedback. You may be asked to rate whether a response was helpful or saved you time, or to complete an optional anonymous survey. Results are reported in aggregated form only.
• Your data. Data is hosted in Australia and the United States and is never used to train AI models. Full details are in the Privacy Policy.
• Liability. Al-Mu'een is provided "as is" for the pilot. To the extent permitted by law, UAEU and EmoEx are not responsible for decisions made or losses arising from reliance on its responses.

6Contact and changes

We may update this disclaimer as the pilot develops. If changes are significant, we will ask you to accept it again.

• Pilot questions: Dr Niko Kargas, Department of Cognitive Sciences, UAEU · [email protected]
• General and technical support: [email protected]
• Privacy and data requests: [email protected]